FAQS
Q: Why choose us?
At Calicslight, we are a lighting and furniture supplier.
We focus on quality craftsmanship, personalized service, and competitive pricing ensures that each product meets your unique needs.
Q: What's your main products?
A: We are providing lighting and furniture.
Q: Do you offer product customization?
Yes, the products can be customized and personalized.
If you need customize service, please feel free to contact us. We will help you with your project.
Q: How does fulfillment and shipping work?
A: Calicslight can delivery the packages directly to commercial and residential shipping addresses.
For furniture deliveries, we DO NOT offer a white glove service; you will need to use a third-party vendor to arrange your own shipping service or establish a relationship with a receiving warehouse.
Frequently Asked Questions
Q: ls my personal information confidential?
A: Your personal information will be kept confidential and will not be shared with third parties.
For more accurate information, please see theprivacy policy in the dedicated section.
Q: when will l receive my package?
A: Small Packages (lighting＜30'')shipped via DHL/ FedEx/UPS Air Express the shipping time is around 2 weeks.
B: Big Packages(lighting＞30'') shipped by sea. The shipping time is around 4 weeks.
B: Big Packages(furniture) shipped by sea. The shipping time is around 5-6 weeks.
Q: What about delayed deliveries?
Proactive notification: delays of more than 3 days will be emailed to inform the new estimated time.
Compensation Program:
10 days delay: $20 coupon15+ days delay: free shipping upgrade
Q: How do I cancel an order?
A: If you need to cancel all or part of your order, please contact us as soon as possible. We do not guarantee cancellation until you receive an email confirming your cancellation. Once an order has been shipped, it cannot be canceled. If an order cannot be canceled, please see our Return Policy.
Q: I'm in a hurry, can I rush my order?
A: Yes you can. If you need faster delivery, please contact us for a quote on expedited shipping.
Q: How do I return a product?
A: If you want to return an item you may do so within 30 days of receipt as long as it is defined as a returnable item.
Quality problem: we bear the shipping cost in both directions
No-excuse returns: customer pays return shipping costs
Standard products: returnable within 30 days of receipt (unassembled/undamaged/original packaging)
Customized products: returns are not accepted for non-quality issues (except where required by law)
Return process:
Submit a return request → Send the piackage pictures → 3. Send back the item → 4. Refund (3-5 business days)
Please contact Customer Service support@calicslight.com. There are more information about Returns. Please check: Refund Policy
Q: Do the lights and furniture need to be assembled?
Please note all lighting fixtures and some Furniture requires self-assembly.
Q: How long does it take to receive a refund after returning an item?
Credit Card/PayPal: 3-5 business days
Bank Transfer: 7-10 business days
Q: What should I do if an item is lost or damaged during delivery?
A: Please contact us at support@calicslight.com within 7 days of receiving your order (or tracking marking it as delivered) to discuss lost or damaged items and we will be sure to resolve any issues promptly.
Q：What do I do if my product has a problem during the warranty period?
A: Immediate action:Take photos of packaging + damage
Email support@calicslight.com within 48 hours
We'll ship replacements ASAP (avg. 7 business days)
If you experience a problem with any product you purchased from Calicslight that offers a manufacturer warranty, please contact Calicslight Customer Service. We will either facilitate a resolution and we will contact the manufacturer so that they will assist customer.There are more information about warranty. Please check: Warranty Policy
Q: Do you offer in-home assembly?
We currently do not provide professional in-home assembly services. For your convenience:
Self-Assembly
Local Assistance
Rent the Tool in advance
Q: Are taxes calculated at checkout?
To provide you with flexible delivery options while maximizing savings, we handle taxes and duties differently based on your chosen shipping method:
Ocean Freight (30-45 day delivery):
- 🛳️ Duties: We fully cover all import duties - you pay $0 at delivery
- 💰 Best for: Cost-conscious shoppers wanting maximum savings
Air Courier (5-10 day delivery):
- ✈️ Duties: Customer responsible for all import fees
- ⏱️ Best for: Urgent orders where speed is priority
Pro Tip: Choosing ocean shipping typically saves customers 85-85−220 per order by eliminating duty fees!
Production Information
Q: How do I check if the product size fits my space?
Contact our customer service and we will recommend the right product for your space. We can also provide visual and design drawings if required.
Q: How do I choose the color temperature and brightness of the lamps? Dimmable?
Comparison chart: 3000K (warm) - 4000K (neutral) - 6000K (bright)
3000K is provided by default, dimmable
Q: Can I change the light source of the fixtures?
Compatible Description:
Replaceable: labeled “E26/G4/G9/GU10... Standard interface”.
Non-replaceable: Integrated LED design (5 years warranty)
Q: Can lights be installed on sloped ceilings?
Yes! Here's how we ensure perfect installation:
Before Ordering:
Look for the "Sloped Ceiling Compatible" filter in our Lighting category
Check maximum angle in product specs (most support 15°-45°)
When Ordering:
Add "Sloped Ceiling Installation" free service at checkout
OR note your ceiling angle in the "Order Comments" box
After Ordering:
Email photos of your ceiling to support@rilicospace.com with your order #
Our lighting specialists will confirm:
✓ Required hardware
✓ Recommended installation approach
Q: Are your lights UL-listed?
All lighting is UL/ETL certified – compliant with U.S. safety standards
Q: How long does the customization process take?
Standard Process: Design Confirmation (3-5 days) + Production (25-45 days for furniture / 15-30 days for lighting) + Logistics
Expedited service option (+15% fee)
Q: Can you reproduce my existing lights or furniture styles?
Policy Note: “Inspiration references are acceptable, but original design variance ≥ 30% is required”
We recommend uploading photos from multiple angles for remodeling solutions
FAQ of Trade Program
Q: Who can become a trade account customer?
A: Any business or professional buyer that meets the following criteria can apply for a trade account:
Businesses or Commercial Entities: Retailers, wholesalers, design firms, contractors, etc.
Bulk Purchase Needs: Customers with ongoing purchasing requirements and significant order volumes.
Professional Buyers or Project Managers: Designers, contractors, and other professionals with specific project or sourcing needs.
As a trade account customer, you’ll enjoy exclusive discounts, custom services, and priority customer support. For more information or to apply for a trade account, please contact our customer service team.
Q: What is the application process?
A: Our application process is very simple and all done online - you can apply here. If your application is approved (you should hear back within one business day), you can start shopping immediately.
Q: Can I order from Calicslight without being a business?
A: If you do not qualify for our trade program, you can use the promotional discount on the website.
Q: What is the minimum ordering amount?
A: There is no order minimum to begin purchasing.
Q: Can I get a free sample?
A: Absolutely, please contact our customer service team and let us know what you need: support@calicslight.com
Q: Can I customize my fixtures and furniture to fit my project?
A: Yes, our design team will provide a free professional design proposal.
